Q: How long is processing?
A: Processing is 1-3 business days before your shipment confirmation is sent.
Q: Can I change or cancel my order?
A: Due to processing and to ensure fast shipment, unfortunately we are unable to edit or cancel orders once confirmed.
Q: How can I track my package?
A: You can log into your account and view order status in your order history however tracking information is sent via email once your order is shipped.
Q: Why isn't my coupon code working?
A: If there's a discount applied already, another cannot be added or combined. If you aren't combining codes, please check the expiration date and requirements of the coupon code.
Q: Why is my order being held?
A: In the moment, that your order is high risk or billing and shipping details are different your order may be held for additional billing information.